Patient and Family Advisors

Patient and family advisors provide a voice that represents all patients and families of patients who receive care at HSHS St. Vincent Hospital, HSHS St. Mary’s Hospital Medical Center and HSHS St. Nicholas Hospital.

They partner with hospital doctors, nurses and administrators to help improve the quality of our hospitals’ experience for all patients and family members.

A patient and family advisor is someone who:

  • Wants to help improve the quality of our hospitals’ care for all patients and family members.
  • Gives feedback to the hospitals based on his or her own experiences as a patient or family member.
  • Helps us plan changes to improve how we take care of patients.
  • Works with the hospital for short- or long-term commitments, depending on the project.
  • Volunteers his or her time typically (usually at least 1 ½ hours and not more than four hours per month).


Why should you become a patient and family advisor?

When you or your family member was in the hospital, did you think there were things we could have done better?

Do you have ideas about how to make sure other patients and families get the best care possible? At HSHS St. Vincent, St. Mary’s and St. Nicholas Hospitals, patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.

Who can be a patient and family advisor?

You can be an advisor if you or a family member received care at HSHS St. Vincent, St. Mary’s or St. Nicholas Hospitals in the last three years. You do not need any special qualifications to be an advisor.

What’s most important is your experience as a patient or family member. We will provide other training you may need.

What do patient and family and advisors do?

  • Serve on a patient and family advisory council. An advisory council discusses and plans changes to improve hospital quality and safety. Members include patients, family members and hospital staff.
  • Share your story. Advisors help by talking about their health care experiences with health care professionals, other staff and fellow patients.
  • Participate in discussion groups. Advisors tell us what it’s like to be a patient at our hospitals, and what we can do to improve.
  • Review or help create educational or informational materials. Advisors help review or create materials such as forms, health information handouts and discharge instructions. Advisors help us make these materials easier for all patients and family members to understand and use.
  • Work on short-term projects. We will sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design signage.

Is being a patient and family advisor right for you?

For more information, call (920) 433-8203.

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